Frequently Asked Questions

At Silai the Label, we offer two distinct ways to shop, catering to your unique preferences and needs.

Custom Couture Process

For a truly personalized experience, our custom couture process allows you to collaborate with us from start to finish. Through our five-step process, we'll work together to ideate, design, and create a one-of-a-kind piece that's crafted just for you. Whether it's for a special occasion or a timeless addition to your wardrobe, this option ensures your outfit is as unique as you are.

Shop Our Capsule Collections

Prefer something ready-made? Explore our curated capsule collection available online. These pieces are designed to capture the essence of our brand and are perfect for those who appreciate luxurious, ready-to-wear fashion. However, if you see something you love but wish to personalize it further—whether it’s a new color, a different cut, or custom measurements—we’re happy to help. Simply reach out to us, and we’ll work with you to adjust the design to suit your exact needs.

Whether you choose custom couture or our capsule collection, Silai the Label is committed to delivering exceptional quality and style that truly reflects you.

  • Our customization process takes as much time as is needed per the client's own discretions for the piece.

    For example, the average custom outfit can take anywhere from 3-6 months to complete. However, bridal trousseaus may take up to one year. Outfits that share silhouettes or fabrics with our collection items may only need three extra weeks.

  • Many factors go into determining the price range for any given piece, including amount of embroidery per component, fabric type and procurement effort, etc. Please contact us and share your vision's details for a formal quote.

    Minor customizations on our RTW collections, such as a new color request, typically yield custom fees within $20 to $50.

  • Sure! Contact us using the form below and we'll share our lookbook with you.

  • Custom outfits that require only minor adjustments to pieces from our available collections require a custom fee, but one that is significantly less than designing a new outfit entirely with us.

    That's because minor variations (new colors, longer sleeves, etc.) to silhouettes our artisans' know and fabrics we already have is less costly than beginning the custom design process from scratch.

  • All garments will require a final fitting for the perfect fit. We communicate with each client throughout the process so that we don’t anticipate any surprises.

  • Yes! Please schedule one with us by taking our survey or contacting us using the form below.

  • We can take measurements in person (select locations only) or virtually via a scheduled video call.

  • We offer secure checkout for all online purchases, including installment payment plans via Klarna.

    As our custom process is a months long collaboration, we accept payments via wire transfer, Zelle, and credit card.

  • No. Each piece is made-to-order as part of our longterm sustainability initiatives. Once resources have been spent and production has begun on a piece, we cannot accept returns or exchanges.

  • Yes, of course! We stay in touch with you through each phase of the custom process.

  • We offer a $30 flat fee for purchases under $350.00. We use FedEx or DHL to ship direct from our studio in Surat.

Want to get specific?

Should you have further questions, please fill out the form below and someone from our team will reach back out to you.