Frequently Asked Questions

Customization Possibilities + Timeline

First, our ready to order pieces are available as is, either in standard sizing or made with your custom measurements.

Second, if you’re envisioning a small twist like a color variation or a subtle change in embroidery, our custom process allows for thoughtful adjustments that still honor the original design.

And for those with something entirely unique in mind, we offer a fully custom experience where our team designs a one of a kind piece just for you, built from scratch and tailored to your vision.

Ready-to-order pieces typically take 3 to 5 weeks from the time your measurements are confirmed. Slightly customized pieces may take a bit longer depending on the design changes.Fully custom pieces are made from scratch and require additional time for design development and approvals. Please fill out our survey to help us get to know you better and answer any and all questions.

Many factors go into determining the price range for any given piece, including amount of embroidery per component, fabric type and procurement effort, etc. Please fill out our survey and share your vision's details for a formal quote. Minor customizations on our RTW collections, such as a new color request, typically yield custom fees within $20 to $50.

Sure! Contact us using the form below and we'll share our lookbook with you.

Throughout the process of all our RTW and custom pieces, we will keep in touch with you at every phase.

Please contact us if you have any questions or issues tracking your order.

Measurements

We take various steps along the process to ensure best fit. For all pieces, from RTW to fully custom, you must take a TrueToForm body scan from your mobile or tablet device.

For all custom pieces, we can take measurments in person (dependent on location), or virtually after our initial consultation.

We take great pride in ensuring that we try and make the best fitting piece for all our clients. However, as we take all measurments virtually, it is essential to get a final fitting by your local seamstress to get that flawless look.

Payments + Returns/Exchanges

We offer secure checkout for all online purchases, including installment payment plans via Klarna.

As our custom process is a months long collaboration, we accept payments via wire transfer, Zelle, and credit card.

Each Silai piece is made-to-order with intention and care. Whether it’s a Ready-to-Wear design or a fully custom look, we take time to ensure every detail reflects your vision. Because of the thoughtful process and resources that go into creating each garment along with our commitment to minimizing waste, we’re unable to accept returns or exchanges once production has begun.

Shipping

Yes we do ship internationally from our studio in Surat! We offer a $30 flat fee for purchases under $350.00. We use FedEx or DHL to ship direct from our studio in Surat.